Microsoft says it’s a known bug and working on a fix

Oct 5, 2018 06:36 GMT  ·  By  ·  Comment  · 
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A bug in Windows 10 October 2018 Update (version 1809) breaks down the Internet access for a number of Microsoft Store apps and Microsoft Edge browser.

Microsoft says it’s aware of the issue and is already working on a fix, but specifics as to when it could be pushed to users aren’t yet available.

After installing the new OS feature update, apps downloaded from the Microsoft Store can no longer connect to the Internet. Microsoft Edge, in particular, fails to load websites, with an error reading “Hmmm… Can’t reach this page” showing up in each app.

On the other hand, third-party software like Google Chrome and Mozilla Firefox, but also Microsoft’s very own Internet Explorer is working correctly, with the Internet connection still up and running.

Fix already in the works

In an announcement today, a Microsoft engineer has confirmed the issue and also offered a workaround that comes down to enabling IPv6 on the affected systems.

“Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6,” the statement reads.

Most likely, the fix will be included in an upcoming cumulative update for Windows 10 October 2018 Update. The next such update is projected to land on Tuesday when Microsoft kicks off its monthly Patch Tuesday cycle, though for the time being, it’s not known if the company has enough time to complete the fix.

However, Microsoft is expected to accelerate work on fixes for the October 2018 Update, so several other cumulative updates should roll out in the coming weeks, possibly with a fix for this bug too.

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